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Customer Service


Customer Service



Our friendly, helpful staff is happy to answer questions about our products and services, take your order, check on existing orders, help you with a gift selection, and even tell you about some of our favorite items. We like to assist you personally and can do so when you call between 9am and 4pm PT, Monday - Friday. After hours and on weekends our Answering Service is on call to take orders and customer-service related messages. We will process your order and/or return your call as soon as possible when we return during office hours. You may also contact us via e-mail atcustomerservice@catholicchild.com



ORDERING

What's most convenient for you?
  • Online Ordering
    Browse Catholic Child Catalog online and enjoy the convenience of shopping whenever you want to.
    Add items to your cart as you shop, or click Quick Order if you already know what you want; just enter
    the item numbers and you're good to go!
  • Order by Phone
    Call us at 1-800-363-2233, 24 hours a day, 7 days a week (outside of the U.S. you may reach us by calling 707-765-1631). One of our energetic staff will assist you personally when you phone in on Monday-Friday, between 9am and 4pm, PT. After hours and on weekends our Answering Service is standing by to take your order.
  • Mail in your order
    When you mail in your order please be sure to give us your phone number and/or email to ensure that we can contact you if we have a question about your order, or to give you info about a backorder. If you have a Catholic Child print catalog you can use the order form you'll find on the back page. Or you can print out your completed order from your Shopping Basket, here online. Please include a check, money order or Credit Card Information for payment.
    Mail to: Catholic Child Catalog - P.O. Box 298 - Petaluma, CA 94953
  • FAX
    FAX your order 24 hours a day to 1-707-765-1649.
    Please include the following:
    • Bill-to name & address (and Ship-to name & address if it is different than Bill-to)
    • Item number, description, quantity & price
    • Credit Card number & expiration date for payment of your FAXed order
    • Telephone number (in case we need to give or get information about your order)
BACKORDERS
Try as we may, sometimes an item ends up on backorder. We'll let you know of the estimated arrival time of any backordered items. These items are shipped as soon as they become available, at no additional shipping cost to you.

GIFTS
  • Gift Certificates
    Gift Certificates take the guess-work out of gift giving! And who doesn't enjoy a shopping spree?
    Catholic Child Gift Certificates are available in any amount you choose, starting at $20. We'll tuck your personalized Gift Certificate in with one of our current catalogs and send it off to brighten the day for that special someone on your list.
  • Gift Wrap
    If you've chosen an item to be sent as a gift, why not let us wrap it for you? We'll choose from our colorful assortment of papers, decorative boxes and ribbons to create a festive package best suited to the occasion. Then we'll top it with a gift card bearing your personalized greeting. The cost of gift wrap is $4.95 per item. (Some of our products are too large to be gift wrapped; a notation is made in Product Description when this is the case.)
  • Gift Card
    We're happy to include a personalized gift card with any wrapped gift you send. Just follow the prompts for "Gift Wrap" and you'll find where to give us your message. Feel free to be creative, there is no space limit for Gift Card messages!
  • Gift Messages Without Gift Wrap
    To include a brief message without gift wrap, click "Ship to Multiple Addresses " (the middle button beneath your Shopping Cart; you need to login first). Then you can choose options for each item in your cart, including shipping options and gift message options. The brief message you leave here will appear on the shipping label to the recipient.

SHIPPING & DELIVERY
FedEx and the US Postal Service are our carriers. In-stock orders leave our warehouse in Northern California within 48 hours. Delivery times vary, depending on destination and carrier. Please see Shipping for more information.

PAYMENT
You may use your credit card, personal check, money order or Gift Certificate to pay for your order. Catholic Child Catalog accepts Master Card, Visa, American Express and Discover credit cards. Sorry, no COD orders.

SALES TAX
We are required by law to collect State Sales Tax on orders with California ship-to addresses (since we are located in California). If your order is shipping to a California address, please calculate 9% sales tax on the total order amount, including any Gift Wrap charges, and all Shipping Charges.

RETURNS
We really like our products, and we want you to, too. But if for any reason you're not completely satisfied with an item you received from us, you may return it within 2 months for a full refund, or exchange. To make a return please:

  • Enclose a copy of your invoice so we can credit the returned item.
  • Indicate if you desire a refund or exchange (refunds will be given in the same way original payment was made).
  • Re-package the item for return with care, please.
  • If you are returning a gift be sure to include the sender's name and address.

    Return Shipping Address via U.S. Postal Service:
    Catholic Child Catalog Returns
    P.O. Box 298
    Petaluma, CA 94953
Return Shipping Address via UPS or Fed Ex:
Catholic Child Catalog Returns
421 Second St.
Petaluma, CA 94952
DAMAGED ITEMS & OTHER PROBLEMS
If an item in your order did not arrive in perfect condition, or if you received the wrong item, just call or e-mail us and we'll correct the problem right away: 1-800-363-2233 orcustomerservice@catholicchild.com


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Catholic Child Catalog is the place to find teachings and treasures for Catholic youth of all ages, toddler through young adult. You can get your free catalog by clicking the link at the top of this page, but its right here in our online store that you can see our entire collection! Our faith-enriching product line includes traditional Catholic items such as rosaries, bibles, devotional jewelry and books on the lives of the saints alongside card games, board games, audio stories, teen fiction and apologetics, movies, music, posters and framed art. And of course weve included preparatory and celebratory items to mark the sacramental occasions of Baptism, First Communion and Confirmation. The friendly staff at Catholic Child Catalog enjoys sharing their knowledge about our products and will answer your questions and even help with gift selections. We sincerely hope you enjoy shopping our distinctive collection of inspirational resources!